Privacy Policy

Hayman-Joyce Broadway are committed to protecting and respecting your privacy and our use of your personal information is governed by this Privacy Notice.  We use the personal information you share with us to tailor our services to your requirements, and to provide the best possible user experience when dealing with our staff or when using the company website

If there are any changes to the way in which your personal information is used, this Privacy Notice will be updated. If we make substantial changes to our Privacy Notice we will endeavour to inform you directly about these changes.

On this site “Hayman-Joyce”, “Hayman-Joyce Broadway”, “our” and “we” means Hayman-Joyce Broadway LLP.   Any reference to “you” or “your” refers to anyone whose personal information we process.

Hayman-Joyce Broadway is the data controller for the personal information that it collects and uses about you. We will treat your personal information as confidential and in accordance with applicable data protection legislation.  Your personal information will only be shared with others in accordance with this Privacy Notice.

What personal information is covered in this privacy notice

Personal information is any information that tells us something about you. This could include information such as name, contact details, date of birth, bank account details or any information about your needs or circumstances which would allow us to identify you.

What personal information we collect

We will collect your full name and contact details (such as phone number, email address and postal address) from you when you engage with us.  Depending on the service we provide you (or on your behalf) we may also collect personal information as detailed below:

If you are buying or selling a property through us
Personal information we may collectReason we collect the information
Your name, address, phone number, email address and details of your requirements


Previous addresses, marital status, date of birth, nationality, tax status, residential status and bank details

To provide the services required for estate agency and land and new homes developments


To offer alternative properties related to your search criteria

Proof of identity including, but not limited to, photo id such as passport and driving licence and proof of address such as a utility bill.


We may also need to collect information on other individuals who have an interest in the property but who are not considered to be our customers.


Details of your mortgage arrangements, confirmation of how long you have owned your property and details of the source of monies invested in property.

To perform ‘know your customer’, anti-money laundering and counter terrorist financing requirements, as required by law.
Proof that you have sufficient funds to support an offer that you make to buy a property.


Financial information such as copies of bank statements or an agreement in principle from your mortgage provider.


To provide evidence of the source of funds you will be using to buy a property.
Details relating to your property including photographs, floor plans, energy performance certificate ratings/home reports, property description and survey results.To deliver our service to you when we are marketing a property for you.
Communication and marketing preferences.To ensure we only send you details of products and services you are interested in, through your preferred communication method.
Details of any relatives or close connections working at Hayman-Joyce Broadway.To enable us to consider potential conflict of interests and, if identified, how to manage these, in accordance with our statutory and regulatory obligations.


We may, during the course or your relationship with us, request additional information from you which is relevant to the provision of specific services.

We may record telephone calls for the purposes of training or for the purposes of retaining a contemporaneous note of interactions.

How we collect your personal information

Direct Contact – personal information that you share with us when you fill in forms or contact us by post, phone, email, social media, our website or similar; or through online portals when you enquire about any of our services, products or promotions

Indirect Contact – personal information you disclose to third parties including, but not limited to, house builders and developers or through online portals; or which is available through publicly available sources such as Land Registry, the Electoral Register, Companies House, next of kin of delegated authorities.

How we use your personal information

We will process the information you provide or we obtain from other sources to provide you with services and answer your questions. Under data protection legislation we are only allowed to use your personal information if we have a legal basis to do so.  We rely on the following legal bases to process and use your information:

For employment related purposes

To fulfill contractual obligations – this is where we need to collect and process your personal information in order to perform a contract to which you are a party, or in order to take steps at your request prior to entering into a contract.

To comply with a legal obligation – where the collection and processing of your personal information is necessary to comply with a legal or regulatory obligation such as identity verification.

Consent – where we have obtained proper consent to do so we will also use your personal information to allow us to market our services and to allow us to market relevant services by other third parties.

To protect our legitimate interests and the legitimate interests of our clients – processing of personal information necessary for us to operate the administrative and technical aspects of our business efficiently – including verifying the accuracy of the information that we hold about you and creating a better understanding of you as a customer, processing for administrative efficiency purposes such as where we outsource functions to third parties who specialise in such services, processing for network and information security purposes and processing that is needed to improve our knowledge of the estate agency sector including market analysis and research to provide better services for customers in the future.

Who we share your personal information with

Personal data we share within Hayman-Joyce Broadway  – we may share your data within our group companies, where necessary, for the provision of services.  The Hayman-Joyce Broadway Group of companies includes all subsidiaries.

Personal data we share with third parties – we will share personal information with our regulators, government or quasi-government organisations, law enforcement authorities, courts, tribunals and arbitrators as may be needed from time to time in order to comply with our legal and regulatory obligations.  Where we engage third party providers to provide services on our behalf , we provide them with only the personal information they need to perform the service we request.  This includes IT systems providers who have occasional access to personal data we hold for maintenance and trouble-shooting purposes, and third party referencing agencies for the purpose of prevention and detection of crime.  We hold contracts with these third parties to protect data privacy.

Examples of (but not limited to) third parties we may disclose your personal information to are:

Third PartyReason for sharing personal information
Vendor, buyer, house builder, other estate agents, solicitors and parties involved in the sale and purchaseTo support the progression of the house sale through the Memorandum of Sale, exchanging data within a chain and providing lists of viewers of a property.
Land and New Home DevelopersTo support your enquiry or purchase of land and new homes.
Approved suppliers and contractorsTo install for sale boards.

To arrange to visit to produce photographs, floorplans and energy performance certificates.

To arrange for contractors to provide safety/statutory tests.

To produce marketing packs for the sale of your home.

SurveyorsTo undertake Homebuyers or structural surveys.
Debt collection companies/SolicitorsTo assist in recovering any monies which we are owed and overdue.
Law enforcement including the police, local authorities and HMRCTo comply with court orders or legal obligations.
The Property OmbudsmanWhere they are involved in complaint resolution.


How we keep your personal information secure

We are committed to protecting your privacy and follow strict security procedures to ensure that your personal information is not damaged, destroyed, misused or disclosed to a third party without your permission  and to prevent unauthorised access. All systems have protections in place to protect against unauthorised access and other external factors that could cause damage to your personal information.  There are strict access requirements in place and access is restricted to necessary staff.  Hard copy paper files are stored securely.

Data Protection training is given to all staff who need access to and process any personal information.

Where information is shared with third parties, similar security measures are used to protect your personal information.


How long we keep your personal information for

We will retain your information for as long as is reasonably necessary for the purposes set out in the privacy notice, and to fulfil our legal and regulatory obligations.  Most client information is kept for the duration of the contractual relationship and for 10 years after the end of the contractual relationship.  For prospects information is kept for 7 years.

Your rights in relation to your personal information

Where we have asked your consent for the use of your data you may withdraw it at any time.  We may only then process your data if we can establish a need to do so.

Your right of access – you have the right to ask us for copies of your personal information.

Your right to rectification – you have the right to request that inaccurate information is rectified and incomplete information completed.

Your right to erasure – you have the right to request your personal information be deleted by us in certain circumstances.

Your right to restrict processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – you have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – you have the right to request whether and to where we may have transferred your personal data.

Your rights related to automated decision making and profiling – you have the right not to be subjected to a decision based solely on automated processing which may significantly affect you.

If you would like to make a request to exercise any of your individual rights described in this section, please email  On receipt of your request Hayman-Joyce Broadway will carry out a review and a response including our decision will be sent to you within the recommended timescales. Note that we will keep a record of your request to exercise your rights and our response to your request, in order to demonstrate compliance with our data protection obligations and so that we can handle any queries, complaints or claims in relation to your request.




Contact details

If you have any questions, comments or requests regarding any aspect of this privacy notice, or how we handle your personal information, please email us at, calling us on 01386 858510 or writing to us at Hayman-Joyce Broadway LLP, 28 High Street, Broadway, Worcestershire, WR12 7DT.

If you have a question about a subject access request please contact

If you are unhappy with how we have handled your personal information, you may complain by writing to us at Hayman-Joyce Broadway LLP, 28 High Street, Broadway, Worcestershire, WR12 7DT.  You also have the right to complain to the Information Commission whose details can be found (along with more information on your rights) at


Privacy Notice Last Updated 16 October 2023